eLime Design Studio Blog

Plesk Errors

2009-03-01T21:13:00.001-07:00

Web sites/mail are back online. Plesk issues still exist.

Plesk Errors

2009-03-01T20:47:00.001-07:00

We are still experiencing errors with Plesk & Plesk just caused the server to reboot on it's own.

This is being worked on at high priority.

Plesk Maintenance

2009-02-28T09:07:00.001-07:00

Plesk Maintenance (In Progress)
Affecting Server - eLime | Priority - High

Since the server issues early this week, Plesk control panel and other plesk services are not working correctly.

These issues are being worked on at high priority.

All web sites and mail are online.

Services being affected:

-Spam filter

-Control Panel

-Plesk server side settings

Date - 02/28/2009 00:00
Last Updated - 02/28/2009 08:59

Server Maintenance

2009-02-26T19:26:00.000-07:00

Server Maintenance (In Progress)
Affecting Server - eLime | Priority - High

Tonight I will be performing server maintenance after the downtime on tuesday night/wednesday morning.

Maintenance will include:

-full server virus scan (might cause some slowness)

Date - 02/26/2009 19:25
Last Updated - 02/26/2009 19:26

Server Update

2009-02-24T22:22:00.001-07:00

It seems the firewall didn't cause the issue something else did on reboot. The reason is still unclear.

The server is being restored from a previous backup. I take backups every night in-between 9 & 10 PM MST. The backup from right before the reboot is corrupted. Th next backup would be from last night.

Server Status

2009-02-24T20:46:00.002-07:00

at 8 PM MST the server was rebooted to fix the firewall.

When server was rebooting it locked up. We are working on this at HIGH priority.

Reboot

2009-02-15T21:06:00.002-07:00

9:09 PM MST - Server up and running

9:05 PM MST - Server is rebooting

Scheduled Server Maintenance

2009-02-15T11:27:00.000-07:00

Server Reboot (Scheduled)
Affecting Server - eLime | Priority - Medium

When: Sunday, February 15, 2009.

What: Server reboot to fix high memory usage with Spam Assassin

Time: 9 PM Mountain Time

Downtime: Less than 5 minutes

Date - 02/15/2009 00:00 - 02/15/2009 00:00
Last Updated - 02/15/2009 11:25

rDNS Issues

2009-02-13T08:40:00.000-07:00

The rDNS issue is now fixed.

rDNS Issues

2009-02-12T21:33:00.002-07:00

rDNS is unavailable for our mail server as our IP provider is facing DNS issues.

Results:

-slow email sending/receiving

-being disconnected from our mail server

Server Reboot

2009-01-06T16:32:00.002-07:00

There will be a server reboot in the next couple of minutes due to numsession issues.

Email Issues - Resolved

2008-12-15T21:37:00.001-07:00

All email issues are resolved. (forgot to update on blog)

Email Issues

2008-11-19T16:10:00.001-07:00

Emails being sent to gpcom.net are having issues going through. We are working on getting a hold of their Network Department to see what is going on.

Mail Server Upgrade P2

2008-11-11T18:55:00.002-07:00

6:56 PM MST: Server backup has finished. Getting ready to start the upgrade of the mail server.

7:02 PM MST: Upgrade has started.

7:04 PM MST: Upgrade done.

Mail Server Upgrade

2008-11-10T19:06:00.004-07:00

7:06 PM MST: Backup of server has been started.

7:12 PM MST: Upgrade is about ready to start

7:20 PM MST: Upgrade is finished.

Server Reboot

2008-11-08T09:00:00.004-07:00

We are seeing high memory usage and restarting Plesk services is not getting the memory back down to normal. We will be restarting the server in the next minute.

9:02 AM MST: server is now restarting

9:06 AM MST: server is now back online

Server move

2008-10-08T18:44:00.001-06:00

Due to recent events on the server, the data center team and I will be working on moving everything to another new server. Tonight we will get the new server set up and start transferring information. Email and web sites will be live until we are ready to switch to the new server. This will result in new IP addresses and name servers. The name servers will stay ns1.elimedesign.com and so on but the IP addresses will change.

Due to this server move ALL web site files and stored email messages will be gone through to find where the security hole is coming from. We will be going through everything to make sure nothing harmful gets moved to the new server. All web site files will be scanned for viruses along with emails. We WILL NOT transfer anything that comes up as a threat to client and server security. Also if anything is against the TOS or AUP, the client will be notified within minutes!

Tonight I should get the list of new IP address and will get them emailed out for the new name servers. I will send another email when the name servers are going to be switched and when clients need to have them in affect.

Please take a back up of your web site files, email mailboxes, and databases. MySQL and MSSQL databases will also be moved to the new server.

Downtime Explanation

2008-10-02T22:33:00.001-06:00

Tonight at 8:20 PM MST the server was rebooted after the billing system maintenance. During the reboot something happened and the maximum amount of memory was used up by the server. About 10:00 PM MST the server came back online after we got the memory usage under control.

Clients may claim a refund by reading our SLA at http://elimehostingcompany.com/allpolicies.php#sla

Total downtime was 1 hr 30 mins.

Back Online

2008-10-02T22:03:00.001-06:00

10:00 PM MST -- Server is now back online.

Server Reboot

2008-10-02T20:33:00.002-06:00

The server has hung on reboot and we working on it at top priority.

9:51 PM MST -- Still working on getting the server up and running.

Server Reboot

2008-10-02T20:20:00.001-06:00

Server is rebooting now.

Should be back up in 2-6 mins.

Billing Sys Maintenance

2008-10-02T19:27:00.001-06:00

We have run into problems with the billing sys maintenance. We need to contact the developers so maintenance has ended for tonight.

Server reboot will happen in 5 mins.

Billing Sys Maintenance

2008-10-02T19:26:00.001-06:00

Maintenance is taking longer than expected.

Billing Sys Maintenance

2008-10-02T18:56:00.000-06:00

Billing system maintenance has now began. (6:57 PM MST).

Billing Sys Maintenance

2008-10-01T12:36:00.002-06:00

On Thursday (Oct 2) at 7:00 PM MST we will be performing maintenance on our Billing System.

The billing system will be offline durning this time. Estimated down time is around 15-20 mins.

There will also be a server reboot after the billing system maintenance. Down time for the restart should be around 5-10 mins.