eLime Design Studio Blog

Thursday, October 2, 2008

Downtime Explanation

Tonight at 8:20 PM MST the server was rebooted after the billing system maintenance. During the reboot something happened and the maximum amount of memory was used up by the server. About 10:00 PM MST the server came back online after we got the memory usage under control.

Clients may claim a refund by reading our SLA at http://elimehostingcompany.com/allpolicies.php#sla

Total downtime was 1 hr 30 mins.